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Due to Covid-19 related events, the delivery/shipping times, are a little bit longer as usual, thank you for your understanding.

GENERAL CONDITIONS OF USE

Presentation

The site https://atlasgameshop.com/ is the property of the company Atlas Web Factory.

Preamble

https://atlasgameshop.com/ reserves the right to modify the general terms and conditions of sale at any time. Only the conditions published on the site at the time of its use are applicable. By using the services of https://atlasgameshop.com/ you accept the present conditions of use of the site https://atlasgameshop.com/ and you undertake to respect them.

All our packaging is designed to meet our customers' requirements in terms of protection and safety, and all our packaging is validated by the postal services, which guarantee its integrity and conformity.

Be sure to check the condition of the package upon receipt. The customer is obliged to check the condition of the packaging of the goods on delivery and to report any damage to the carrier on the delivery note.

If your package has been damaged by the postal services, please refuse the package, express your reservations to the carrier, contact the Consumer Service of the post office to open a dispute file, confirm your reservations within 3 working days by Registered Letter.

Warning: https://atlasgameshop.com/ is not responsible for the quality of postal services and we cannot be held responsible for the deterioration of your parcel(s).

Retraction

Buyers, non-professional natural persons, benefit from a 14-day withdrawal period from the delivery of their order to return the product to https://atlasgameshop.com/ for exchange or refund without penalty, except for postage and packaging costs.

However, products sold in blister/box/seal that have been opened totally or partially and/or used, and second-hand items returned incomplete, damaged, worn, soiled or not corresponding to the original condition in which https://atlasgameshop.com/ to deliver the item will not be taken back or refunded or exchanged.

<Collector's items and games in blister packs are not returnable or exchangeable, so think before you place your order. Our advisers are at your disposal 7 days a week to answer your questions.

The refund of the product after retraction will be made within 30 days of receipt of the returned goods.https://atlasgameshop.com/ of the returned goods.

Credit notes obtained following the non-repairability of a material sent to our repair shop are valid for a period of 3 months, on all products and services of the shop excluding delivery costs.

Claims and After-Sales Service

All complaints relating to the quality or conformity of the goods must reach https://atlasgameshop.com/ in written form and by registered letter with acknowledgement of receipt within 14 days from the day of delivery or via the contact page of the site.
The same applies to complaints concerning invoices.
Complaints lodged after this period, or in a form other than that indicated above, are not admissible.

Any return of goods requires the prior agreement of https://atlasgameshop.com/ and a return agreement, by contacting us beforehand via the Contact Form.

For security and insurance reasons, return deliveries must be made via a monitored and recommended service such as "COLISSIMO RECOMMENDED DELIVERY AGAINST SIGNATURE" and in a "PACKAGE". If no agreement is reached, all returned goods will be held at the disposal of the buyer at his expense, risk and peril, all transport, storage and handling costs being borne by the buyer.

Terms of Warranty

The warranty period starts from the date of purchase on our website. The "3 Months Parts & Labour" warranty that accompanies our used products applies only to failures that occur during normal use of the product(s).

The "Satisfied or Refunded" Guarantee only applies during the withdrawal period and only for unopened/unused products.

Subject to legal provisions, the liability of https://atlasgameshop.com/ is strictly limited to the obligations defined in the present conditions.

https://atlasgameshop.com/ shall not be liable under the guarantee for failures or damage resulting directly or indirectly from the following cases:

  • Any negligence, connection or handling error, maintenance and use of equipment not conforming to the technical specifications of the vendor or manufacturer or, more generally, faulty or awkward use.
  • Any addition of any additional device or accessory to the equipment or use of any parts necessary for the operation of the equipment which do not conform to the technical specifications of the seller or manufacturer.
  • Any mechanical, electronic, electrical or other modification or alteration made to the equipment or its connecting devices by any third party

Privacy

https://atlasgameshop.com/.

Intellectual property

The elements present on the site https://atlasgameshop.com/, such as texts, comments, illustrations and images are the sole property of their respective authors, and are protected by copyright, trademarks and patents.

https://atlasgameshop.com/ constitutes an infringement of the Intellectual Property Code and may be legally sanctioned.

Applicable law and jurisdiction The present general conditions of sale are subject to French law.